Customer Service Rep — Growth & Benefit Opportunities

Talentify; Bradenton (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Talentify in Florida is seeking a customer service professional to support patients by answering questions, resolving issues, and guiding ongoing product/service needs while ensuring compliance with physician direction.

You will document interactions, process orders, and keep demographic details up to date in our systems. The role requires reading patient orders and understanding pharmacy terminology, with training support for colleagues.

Qualifications

• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Help with training of employees.
• Calculate figures for frequencies and doses dispensed.
• Follow oral and written instructions with common sense.

Responsibilities

• Communicate with customers via calls and outbound dialer-generated calls.
• Assess customer needs for additional products/services.
• Assess compliance with physician orders.
• Answer questions and educate customers about products/services.
• Document calls in the computerized record keeping system.
• Enter customer orders in the system.
• Verify and update demographic information in records.

Skills

Document analysis

Pharmacy terminology

Communication

Training support

Dose calculation

Following instructions

Education

GED/High School Diploma

Computer literacy

Job description

Talentify in Florida is seeking a customer service professional to support patients by answering questions, resolving issues, and guiding ongoing product/service needs while ensuring compliance with physician direction.

You will document interactions, process orders, and keep demographic details up to date in our systems. The role requires reading patient orders and understanding pharmacy terminology, with training support for colleagues.