Customer Service Rep | 5-Day Week, Weekends Off

UniFirst; Pittsfield (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Employee Discount

Tuition Reimbursement

Job summary

UniFirst is seeking a dedicated Customer Service Representative to join our team for an 18-month contract covering a leave of absence. You will be the liaison between customers and UniFirst, handling inquiries by phone or email and supporting the Sales Department.

The role emphasizes strong communication, basic data entry, accounts receivable tasks, and on-the-job training through our Service Certificate Program.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Time management and organizational skills with attention to detail.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
• Partner and provide administrative support to UniFirst’s Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Active listening

Verbal communication

Written communication

Time management

Organizational skills

Team player

Problem solving

Customer service

Education

High School diploma or GED

Tools

Microsoft Office

Job description

UniFirst is seeking a dedicated Customer Service Representative to join our team for an 18-month contract covering a leave of absence. You will be the liaison between customers and UniFirst, handling inquiries by phone or email and supporting the Sales Department.

The role emphasizes strong communication, basic data entry, accounts receivable tasks, and on-the-job training through our Service Certificate Program.