Contract Customer Service Rep — 18 Months, Weekdays

UniFirst; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

On-the-job training

RRSP

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a dedicated Customer Service Representative to join our team for an 18‑month contract position covering a leave of absence. The role focuses on delivering outstanding service as a liaison between customers and the company, with a 5‑day work week and Saturdays and Sundays off.

You will assist customers by phone or email, handle accounts receivable tasks, and support the Sales Department. Strong communication, MS Office skills, and physical ability to lift up to 25 pounds are

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• Verbal & written communication skills: professional telephone and email etiquette.
• Computer skills: proficient knowledge of Microsoft Office products (Outlook, Excel, Word, TEAMS, etc).

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
• Partner and provide administrative support to UniFirst’s Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Accounts receivable

Communication skills

Time management

Organizational skills

Team player

Problem solving

Basic math

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office

Job description

UniFirst is seeking a dedicated Customer Service Representative to join our team for an 18‑month contract position covering a leave of absence. The role focuses on delivering outstanding service as a liaison between customers and the company, with a 5‑day work week and Saturdays and Sundays off.

You will assist customers by phone or email, handle accounts receivable tasks, and support the Sales Department. Strong communication, MS Office skills, and physical ability to lift up to 25 pounds are