Customer Service Rep - 18-Month Contract, Growth & Training

UniFirst; Boston (MA); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

On the job training

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a dedicated Customer Service Representative on an 18-month contract to cover a leave of absence. You will act as the liaison between customers and UniFirst, handling inquiries by phone or email, and supporting the Sales and Accounts Receivable processes.

The role offers on-the-job training, a 5-day work week with weekends off, and a range of benefits including health insurance, tuition reimbursement, and a 30% employee discount.

Qualifications

• Minimum 2 years of customer service experience in an administrative setting.
• Prior accounts receivable experience encouraged.
• High school diploma or GED required.
• Strong verbal and written communication; professional phone etiquette.
• Proficient in Microsoft Office (Outlook, Excel, Word, Teams).
• Attention to detail with good time management and organization.
• Team player who can work independently.
• Able to perform basic math and lift up to 25 pounds.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
• Partner and provide administrative support to UniFirst's Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer Service

Accounts Receivable

Communication Skills

Microsoft Office

Time Management

Team Player

Problem Solving

Basic Math

Lifting Ability

Education

High School diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

TEAMS

Job description

UniFirst is seeking a dedicated Customer Service Representative on an 18-month contract to cover a leave of absence. You will act as the liaison between customers and UniFirst, handling inquiries by phone or email, and supporting the Sales and Accounts Receivable processes.

The role offers on-the-job training, a 5-day work week with weekends off, and a range of benefits including health insurance, tuition reimbursement, and a 30% employee discount.