Contract Customer Service Rep — 18 Months, AR Support

UniFirst; Rockford (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

On the job training

RRSP

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a dedicated Customer Service Representative for an 18-month contract to cover a leave of absence. You will serve as a liaison between customers and the company, handling inquiries and processing credits, while supporting the Sales Department and performing data entry.

The role offers on-the-job training and a 5-day work week with Saturdays and Sundays off, reflecting UniFirst's commitment to work-life balance.

Qualifications

• 2 years of customer service experience in an administrative setting preferred.
• Verbal & written communication skills: professional telephone and email etiquette.
• Proficient knowledge of Microsoft Office (Outlook, Excel, Word, TEAMS).
• Time management and organizational skills with attention to detail.
• Collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Must be able to lift up to 25 pounds.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
• Partner and provide administrative support to UniFirst's Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Communication

Time management

Organizational skills

Team player

Problem solver

Physical ability

Education

High school diploma or GED

Tools

Microsoft Office

Job description

UniFirst is seeking a dedicated Customer Service Representative for an 18-month contract to cover a leave of absence. You will serve as a liaison between customers and the company, handling inquiries and processing credits, while supporting the Sales Department and performing data entry.

The role offers on-the-job training and a 5-day work week with Saturdays and Sundays off, reflecting UniFirst's commitment to work-life balance.