Customer Service Rep - 18-Month Contract, Weekends Off

UniFirst; Oakland (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Employee Discount (30%)

Tuition Reimbursement

Profit Sharing

Paid Time Off

Employee Assistance Program

Life Insurance

Direct Payroll Deposit

Job summary

UniFirst seeks a dedicated Customer Service Representative for an 18-month contract to cover a leave of absence. You will serve as liaison between customers and the company, answering questions by telephone or email and supporting the Sales Dept.

The role offers on-the-job training, a 5-day workweek with weekends off, and a path for professional development through our Service Certificate Program and The Learning Center.

Qualifications

• 2 years of customer service experience in an administrative setting preferred.
• Accounts receivable experience encouraged.
• High School diploma or GED equivalent recommended.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving conflicts through UniFirst's escalation process.
• Partner and provide administrative support to UniFirst's Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Accounts receivable

Microsoft Office

Communication

Time management

Teamwork

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

UniFirst seeks a dedicated Customer Service Representative for an 18-month contract to cover a leave of absence. You will serve as liaison between customers and the company, answering questions by telephone or email and supporting the Sales Dept.

The role offers on-the-job training, a 5-day workweek with weekends off, and a path for professional development through our Service Certificate Program and The Learning Center.