Contract Customer Service Rep: 18-Month Impact Role

UniFirst; Evansville (IN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

On-the-job training

RRSP

Profit sharing

Health insurance

Employee assistance program

Life insurance

Paid time off

Direct payroll deposit

Tuition reimbursement

25% employee discount

Employee referral bonuses

Job summary

UniFirst is seeking a dedicated Customer Service Representative for an 18-month contract to cover a leave of absence. You will serve as a liaison between customers and UniFirst, supporting the Sales Department and handling accounts receivable tasks.

The role operates on a 5-day work week with Saturdays and Sundays off. The ideal candidate has 2 years of customer service experience in an administrative setting, strong communication skills, and proficiency in Microsoft Office.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
• Partner and provide administrative support to UniFirst's Sales Department.
• Perform basic data entry and other administrative duties.

Skills

2 years Customer Service experience

Verbal & written communication

Active listener

Collaborative team-player

Problem solver

Time management

Attention to detail

Able to lift up to 25 lbs

Education

High School diploma or GED

Tools

Microsoft Office

Outlook

Excel

Word

TEAMS

Job description

UniFirst is seeking a dedicated Customer Service Representative for an 18-month contract to cover a leave of absence. You will serve as a liaison between customers and UniFirst, supporting the Sales Department and handling accounts receivable tasks.

The role operates on a 5-day work week with Saturdays and Sundays off. The ideal candidate has 2 years of customer service experience in an administrative setting, strong communication skills, and proficiency in Microsoft Office.