Contract Customer Service Representative — 18 Months

UniFirst; Des Moines (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

On the job training

RRSP

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a dedicated Customer Service Representative for an 18-month contract position to cover a leave of absence. The role supports customers via phone or email, handles AR tasks, and collaborates with the Sales team.

You’ll join a 5-day work week with weekends off and receive on-the-job training to foster professional growth. Key responsibilities include assisting customers, processing credits and exchanges, and maintaining accurate data in MS Office tools.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office (Outlook, Excel, Word, TEAMS).
• Time management and organizational skills with attention to detail.
• Collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Must lift up to 25 pounds and perform light physical duties.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
• Partner with UniFirst’s Sales Department to provide administrative support.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Communication

Time management

Problem solving

Team player

Attention to detail

Education

High School diploma or GED

Tools

Microsoft Office

Outlook

Excel

Word

Teams

Job description

UniFirst is seeking a dedicated Customer Service Representative for an 18-month contract position to cover a leave of absence. The role supports customers via phone or email, handles AR tasks, and collaborates with the Sales team.

You’ll join a 5-day work week with weekends off and receive on-the-job training to foster professional growth. Key responsibilities include assisting customers, processing credits and exchanges, and maintaining accurate data in MS Office tools.