Contract Customer Service Rep — On-the-Job Training

UniFirst; Chandler (AZ); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Profit Sharing

Life Insurance

Paid Time Off

Tuition Reimbursement

30% Employee Discount

Employee Assistance Program

Direct Payroll Deposit

Employee Referral Bonuses

Job summary

UniFirst is seeking a dedicated Customer Service Representative on an 18-month contract to cover a leave of absence. You will be a key liaison between customers and UniFirst, delivering outstanding service while supporting the Sales and Accounts teams.

A 5-day work week with Saturdays and Sundays off, and on-the-job training are provided to help you succeed. Responsibilities include answering questions by telephone or email, handling accounts receivable tasks, and supporting internal partners.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products (Outlook, Excel, Word, TEAMS).
• Time management and organizational skills with attention to detail.
• A collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Comfortable performing basic mathematical skills (adding, subtracting, multiplying, dividing).
• Must be able to lift up to 25 pounds.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
• Partner and provide administrative support to UniFirst's Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Accounts Receivable

Education

High School diploma or GED

Tools

Microsoft Office

Job description

UniFirst is seeking a dedicated Customer Service Representative on an 18-month contract to cover a leave of absence. You will be a key liaison between customers and UniFirst, delivering outstanding service while supporting the Sales and Accounts teams.

A 5-day work week with Saturdays and Sundays off, and on-the-job training are provided to help you succeed. Responsibilities include answering questions by telephone or email, handling accounts receivable tasks, and supporting internal partners.