Contract Customer Service Rep — Training & Career Growth

UniFirst; Tacoma (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

On the job training

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a dedicated Customer Service Representative for an 18-month contract to cover a leave of absence. You will act as a liaison between customers and the company, with a 5-day work week and weekends off.

On-the-job training and a strong service culture are emphasized. You will assist customers via phone or email, handle AR tasks, support the Sales Department, and perform data entry and other admin duties.

Qualifications

• 2 years of customer service experience in an administrative setting is preferred.
• Prior accounts receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products (Outlook, Excel, Word, TEAMS, etc).
• Time management and organizational skills with attention to detail.
• Collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Comfortable performing basic mathematical skills.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
• Partner and provide administrative support to UniFirst's Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Accounts receivable

Verbal & written communication

Active listener

Detail oriented

Microsoft Office

Team player

Problem solving

Data entry

Education

High School diploma or GED equivalent

Tools

Microsoft Office

Job description

UniFirst is seeking a dedicated Customer Service Representative for an 18-month contract to cover a leave of absence. You will act as a liaison between customers and the company, with a 5-day work week and weekends off.

On-the-job training and a strong service culture are emphasized. You will assist customers via phone or email, handle AR tasks, support the Sales Department, and perform data entry and other admin duties.