Contract Customer Service Rep (18 Months)

UniFirst; Buffalo (NY); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

On-the-job training

Health Insurance

30% Employee Discount

Tuition Reimbursement

Paid Time Off

Direct Payroll Deposit

Employee Referral Bonuses

Job summary

UniFirst seeks a dedicated Customer Service Representative for an 18-month contract to cover a leave of absence. You will liaise between customers and UniFirst, handling inquiries by phone or email and supporting the Sales Department.

The role offers on-the-job training, a 5-day work week with weekends off, and access to UniFirst's Learning Center for ongoing development. Strong communication and MS Office skills are essential.

Qualifications

• 2 years of customer service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products (Outlook, Excel, Word, TEAMS).
• Time management and organizational skills with attention to detail.
• Collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Comfortable performing basic mathematical skills (addition, subtraction, multiplication, division).
• Must be able to lift up to 25 pounds and sit for extended periods.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to customers and UniFirst personnel.
• Perform accounts receivable duties: contacting outstanding accounts, processing credits and exchanges, and resolving conflicts via escalation process.
• Partner and provide administrative support to UniFirst's Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service skills

Microsoft Office proficiency

Verbal & written communication

Time management

Team collaboration

Education

High School diploma or GED

Tools

Outlook

Excel

Word

TEAMS

Job description

UniFirst seeks a dedicated Customer Service Representative for an 18-month contract to cover a leave of absence. You will liaise between customers and UniFirst, handling inquiries by phone or email and supporting the Sales Department.

The role offers on-the-job training, a 5-day work week with weekends off, and access to UniFirst's Learning Center for ongoing development. Strong communication and MS Office skills are essential.