Contract Customer Service Rep (18 Months) - Training & Growth

UniFirst; Birmingham (AL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

30% Employee Discount

Tuition Reimbursement

Paid Time Off

Direct Payroll Deposit

Job summary

UniFirst is seeking a dedicated Customer Service Representative for an 18-month contract, covering a leave of absence. The role involves servicing customers by phone or email, supporting the Sales Department, and handling AR tasks. Training and a 5-day work week with weekends off are provided.

The ideal candidate has 2+ years in customer service, AR exposure, and solid MS Office skills, with strong communication and organizational abilities.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products (Outlook, Excel, Word, TEAMS).
• Time management and organizational skills with attention to detail.
• Collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Must be able to lift up to 25 pounds, occasionally carry parcels or packages.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
• Partner and provide administrative support to UniFirst's Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Accounts receivable

MS Office

Communication

Data entry

Time management

Team player

Education

High School diploma or GED

Tools

Microsoft Office

Job description

UniFirst is seeking a dedicated Customer Service Representative for an 18-month contract, covering a leave of absence. The role involves servicing customers by phone or email, supporting the Sales Department, and handling AR tasks. Training and a 5-day work week with weekends off are provided.

The ideal candidate has 2+ years in customer service, AR exposure, and solid MS Office skills, with strong communication and organizational abilities.