18-Month Customer Service Rep Contract – Training & Growth

UniFirst; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Direct Payroll Deposit

Life Insurance

Employee Assistance Program

Job summary

UniFirst is seeking a dedicated Customer Service Representative for an 18-month contract position to cover a leave of absence. You will serve as a liaison between customers and the company, delivering outstanding service and supporting the Sales department.

This role involves handling inquiries by phone or email, performing AR duties, and contributing to a collaborative team environment with on-the-job training and growth opportunities.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products (Outlook, Excel, Word, TEAMS).
• Time management and organizational skills with attention to detail.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
• Partner and provide administrative support to UniFirst's Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Communication

Team player

Problem solving

Time management

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office

Job description

UniFirst is seeking a dedicated Customer Service Representative for an 18-month contract position to cover a leave of absence. You will serve as a liaison between customers and the company, delivering outstanding service and supporting the Sales department.

This role involves handling inquiries by phone or email, performing AR duties, and contributing to a collaborative team environment with on-the-job training and growth opportunities.