Customer Service Rep

externallincarecareers; St. Louis (MO); On-site; USD 21,000 - 28,000; Full time

Job summary

externallincarecareers in Missouri is seeking an entry-level Customer Support Specialist to communicate with customers, answer questions, and educate them on products and services. The role supports ongoing pharmacy-related processes and ensures accurate record-keeping.

You will work with teammates to verify orders, update demographics, and document calls in the computerized system. No advanced degree is required; a high school diploma or GED with basic computer entry skills is enough to start.

Qualifications

• High School Diploma or GED; 1–3 months related experience or training
• Computer entry required
• Must meet any licensing requirements for specific location

Responsibilities

• Answer inbound and outbound calls; assess product needs
• Educate customers on products/services
• Document calls in computerized records
• Enter customer orders into the system
• Update demographic information in records
• Read and analyze patient orders
• Assist in training employees
• Explain prescription terminology to customers

Skills

Customer communication

Data entry

Documentation

Phone etiquette

Training support

Education

High School Diploma

GED

Tools

EHR software

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.