Customer Service Rep

externallincarecareers; San Antonio (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

externallincarecareers is seeking a customer support professional to assist patients by answering questions, processing orders, and educating on products and services. The role involves communication with customers, documentation, and data entry in a secure system.

The position requires high school level education (GED or equivalent) and the ability to read pharmacy terminology, with training provided as needed. On-site work with potential lifting requirements is expected.

Qualifications

• Reads and analyzes patient orders.
• Understands pharmacy terminology.
• Complies with physician direction and patient education requirements.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses need for additional products/services.
• Documents calls in computerized record system.
• Enters customer orders in the system.
• Verifies and updates demographic information.

Skills

Customer communication

Documentation

Order entry

Pharmacy terminology

Training others

Demographics updates

Numerical calculations

Education

High School Diploma/GED

1–3 months experience/training

Tools

Computer systems

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.