Customer Service Rep

Lincare; Cleveland (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare in Ohio seeks a customer service representative who communicates with customers to answer questions, resolve problems, determine ongoing and additional product or service needs, and support compliance with physician directions. The job requires clear documentation of calls and accurate data entry to maintain reliable patient records.

The role involves entering customer orders, verifying and updating demographics such as addresses and phone numbers in the computerized system, and

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records