Customer Service Rep

Lincare; Town of Florida (NY); On-site; USD 36,000 - 54,000; Full time

Job summary

Lincare in New York is seeking a dedicated customer service representative to answer questions, resolve problems, and identify ongoing needs for products and services. You will support physician-directed care and ensure accurate record keeping.

You will communicate with customers by phone, assess needs, educate on products and services, and enter orders while maintaining up-to-date demographic information in the computerized system.

Qualifications

• Proven ability to communicate clearly with customers to answer questions and provide product/service information.
• Ability to document calls and interactions accurately in a computerized record keeping system.
• Accurate data entry for customer orders and demographic updates in records.

Responsibilities

• Communicates with customers via inbound and outbound calls, including dialer-generated outbound calls
• Assesses needs for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in computerized records

Skills

Customer communication

Phone handling

Data entry

Documentation

Demographic updates

Education

High school diploma or equivalent

Tools

CRM software

Order entry system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records