Customer Service Rep

Lincare; Saint George (UT); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare in Saint George, Utah is seeking a customer service representative to handle calls, answer questions, and determine ongoing product/service needs while supporting compliance with physician directions.

You will document interactions, enter orders, and maintain accurate demographic records in the system, delivering education on our products and services and ensuring a smooth experience for patients and caregivers.

Qualifications

• Customer service skills demonstrated in a healthcare or call center setting.
• Ability to communicate clearly by phone and document information accurately.
• Proficiency in entering and updating records in computerized systems.

Responsibilities

• Handle inbound and outbound calls to assist customers.
• Identify and address customer needs for products/services.
• Confirm adherence to physician orders and provide guidance.
• Educate customers about products/services and answer questions.
• Document calls in the computerized records system.
• Enter and verify customer orders in the system.

Skills

Customer service

Phone communication

Data entry

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records