Customer Service Rep

Lincare; Sparks (NV); On-site; USD 38,000 - 52,000; Full time

Job summary

Lincare in Sparks, NV seeks a customer service associate to communicate with customers, answer questions, resolve problems, and assess ongoing product/service needs while ensuring compliance with physician direction.

You will document calls, enter orders, and update demographic information in the computer system, providing education about products and services and supporting accurate records.

Responsibilities

• Communicates with customers via inbound and outbound calls, including outbound calls generated by an automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records