Customer Service Rep

Lincare; Yorktown (IN); On-site; USD 35,000 - 48,000; Full time

Job summary

Lincare in Indiana is seeking a customer-focused professional to engage with customers by phone, answer questions, resolve problems, and identify ongoing product or service needs as directed by physician orders. The role includes documenting calls, processing customer orders, and updating demographic information to ensure accurate accounts and compliant service delivery.

This position requires clear communication, active listening, attention to detail, and the ability to navigate computerized

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records