Customer Service Rep

Lincare; West Plains (MO); On-site; USD 32,000 - 52,000; Full time

Job summary

Lincare is seeking a customer service representative to communicate with customers, answer questions, and support physician-directed care. This role focuses on clear communication and accurate data handling to ensure quality patient service.

You will manage inbound and outbound calls, assess needs for additional products or services, document interactions, and update demographic information in patient records systems, contributing to compliant and efficient service delivery.

Qualifications

• Experience handling inbound and outbound calls.
• Strong communication and listening skills.
• Ability to work with computerized record keeping systems.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.

Skills

Customer service

Communication skills

Active listening

Tools

CRM software

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records