Customer Service Rep

Lincare; Glendale (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

A healthcare service provider is seeking an employee to communicate with customers, answer their questions, and resolve problems related to healthcare services. This role involves assessing customer needs for additional products and services, documenting interactions, and ensuring compliance with physician orders. Strong communication skills and attention to detail are essential, as the employee will manage customer information and orders in a computerized system.

Qualifications

• Interacts with customers to understand needs and provide information.
• Handles inquiries and educates customers on products/services.
• Maintains accurate customer records and updates details as needed.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Documents calls in computerized record keeping system.
• Answers questions and provides customer education.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Skills

Customer service

Call handling

Data entry

Tools

Computerized system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records