Customer Service Rep

Lincare; Grand Island (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

Lincare is seeking a customer support associate in Grand Island, Nebraska. The role involves communicating with customers via calls, assessing product and service needs, and ensuring compliance with physician directions where applicable.

Responsibilities include documenting calls in the CRM, entering orders, and updating demographic information to maintain accurate records. Strong communication and accuracy are essential for success.

Qualifications

• Experience handling inbound and outbound calls.
• Ability to document calls accurately in patient records.
• Ability to enter customer orders and update demographic information.

Responsibilities

• Handle inbound and outbound calls to customers.
• Assess needs for additional products or services.
• Educate customers about products and services.
• Document calls in the computerized record system and enter orders.

Skills

Customer service

Active listening

Telephone etiquette

CRM software

Tools

CRM software

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records