Customer Service Rep

Lincare; Johnson City (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare service provider in Johnson City is seeking an employee to communicate with customers, answering questions and resolving issues. The role involves verifying orders, documenting calls, and ensuring compliance with physician orders. Candidates will support customer needs through both inbound and outbound communication. This position requires attention to detail and the ability to handle customer inquiries effectively.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Documents calls in computerized record keeping system.
• Verifies customer demographic information.

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records