Customer Service Rep

Lincare; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

A leading healthcare provider based in Indianapolis seeks a customer service representative to communicate with customers, resolve issues, and document interactions. The ideal candidate should be adept at handling inbound and outbound calls, assessing customer needs, and ensuring compliance with physician orders. This role offers an opportunity to make a positive impact on customer service quality within the healthcare sector.

Responsibilities

• Communicates with customers via inbound and outbound manual calls.
• Assesses customer need for additional products/services.
• Documents calls in computerized record keeping system.
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Customer communication

Problem solving

Data entry

Tools

CRM software

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records