Customer Service Rep

externallincarecareers; Sevierville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

externallincarecareers is seeking a detail-oriented customer service professional to support pharmacy operations in Sevierville, TN. The role focuses on answering questions, resolving problems, and ensuring compliance with physician directions, while handling orders and maintaining records.

Responsibilities include communicating with customers, documenting interactions in systems, and assisting with training.

Qualifications

• High School Diploma or GED; 0–3 months related experience and/or training
• Computer entry required
• Licensing requirements may apply per location

Responsibilities

• Communicates with customers via inbound and outbound calls
• Assesses customer needs for additional products/services
• Assists with customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Help with the training of employees
• Calculate figures for frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Skills

Customer service

Communication skills

Documentation

Education

High School Diploma or GED

Tools

Basic computer literacy

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.