Customer Service Rep

externallincarecareers; Connecticut; On-site; USD 35,000 - 45,000; Full time

Job summary

externallincarecareers is seeking an attentive customer-support specialist to assist patients and providers with questions, order entry, and education on products and services. The role requires accurate data entry, adherence to licensing rules, and effective communication with staff and customers.

The position involves reading patient orders, understanding pharmacy terminology, and updating demographic records while supporting training of colleagues in a fast-paced environment.

Qualifications

• High School Diploma, GED, or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for specific location.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• help with the training of employees.
• calculate figures and amounts in reference to frequency and doses dispensed.
• apply common sense understanding to carry out oral and written instructions.

Skills

Customer communication

Data entry

Call handling

Documentation

Team training

Pharmacy terminology understanding

Education

High School Diploma or GED

Tools

Automated dialer system

Pharmacy order entry system

Computerized record keeping system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.