Customer Service Rep

Lincare; Shelby Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare in Shelby Township, MI seeks a customer service representative to communicate with customers via calls, answer questions, resolve problems, and identify needs for products or services.

You will document calls in the computerized system, enter orders, and verify demographics to ensure accurate records. This role emphasizes friendly service, accuracy, and compliance with physician-directed orders where applicable.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records