Customer Service Rep

Lincare; Rochester (NH); On-site; USD 22,000 - 30,000; Full time

Job summary

Lincare in Rochester, NH is seeking a customer-focused professional to engage with customers by answering questions, resolving problems, and identifying ongoing product or service needs while supporting physician-directed care.

You will document calls in the system, enter orders, verify demographics, and provide education about products/services to ensure accurate, timely service and compliance with physician orders.

Qualifications

• Customer-facing role with inbound/outbound calls
• Ability to assess customer needs for products/services
• Strong documentation and data entry skills

Responsibilities

• Communicates with customers via inbound and outbound calls
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and educates customers regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in records

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records