Customer Service Rep

Lincare; Washington (Washington County); On-site; USD 35,000 - 48,000; Full time

Job summary

Lincare is seeking a customer-focused professional to communicate with customers to answer questions, resolve problems, determine ongoing and additional product/service needs, and support compliance to physician direction.

Job Functions include contacting customers via inbound/outbound calls, assessing needs, verifying compliance with physician orders, providing product/service education, documenting calls, entering orders, and updating demographic information in the records system.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records