Customer Service Rep

Lincare Holdings, Inc.; North Kansas City (MO); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Training programs

Medical, dental, vision insurance

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Referral program

Job summary

Lincare Holdings, Inc. is seeking a customer-facing staff member to handle inbound and outbound calls, assess customer needs for products and services, and support compliance with physician orders.

The role involves documenting interactions, entering orders, and updating patient demographics in the computerized system. The position requires strong communication skills, ability to train other employees, and basic data-entry capabilities.

Qualifications

• Reads and analyzes patient orders
• Communicates clearly with patients and coworkers
• Supports training of employees
• Counts and verifies dosage/frequency information

Responsibilities

• Communicates with customers via inbound/outbound calls
• Assesses needs for additional products/services
• Assesses compliance with physician orders
• Answers questions and educates customers on products/services
• Documents calls in the system
• Enters customer orders
• Updates demographic information in records

Skills

Active listening

Effective communication

Coworker collaboration

Training of employees

Data entry

Education

HS Diploma / GED

1–3 months related experience or training

Tools

Computerized records system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.