Customer Service Rep

Lincare Holdings; Salt Lake City (UT); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Lincare Holdings is seeking a customer service-focused professional to support patient needs and physician orders. You will communicate with customers via calls, document interactions, and help identify product and service opportunities.

The role involves data entry, order processing, and ensuring accuracy of demographic information, with opportunities to assist in training and team collaboration.

Qualifikationen

• Reads and analyzes patient orders and pharmacy terminology.
• Performs data entry into computerized systems.
• Communicates with customers regarding products, services, and physician orders.

Aufgaben

• Communicates with customers via inbound and outbound calls; documents calls in the system.
• Assesses customer needs for additional products and services; educates on options.
• Verifies and updates demographic information in computerized records.
• Enters customer orders into the system and tracks status.
• Ensures accuracy of physician orders and patient compliance.
• Reads patient orders and understands pharmacy terminology.
• Supports coworkers and participates in employee training.

Kenntnisse

Customer communication

Data entry

Documentation

Pharmacy terminology

Team collaboration

Ausbildung

High School Diploma or GED

1–3 months related training

Tools

Computerized record system

Jobbeschreibung

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders


• Comprehend pharmacy prescription terminology


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.