Customer Service Rep

Lincare Holdings; Monee (IL); On-site; USD 32,000 - 45,000; Full time

Job summary

Lincare Holdings is seeking a customer service professional to communicate with patients and providers, answering questions, resolving problems, and supporting physician-directed care. The role emphasizes accurate data entry and maintaining up-to-date demographic information in the patient records system.

Responsibilities include handling inbound/outbound calls, assessing needs for additional products or services, educating customers about offerings, and ensuring orders and records are updated.

Qualifications

• High school diploma or GED required.
• Computer entry experience required.
• Licensing requirements may apply depending on location.

Responsibilities

• Interact with customers via inbound and outbound calls.
• Assess customer needs for additional products or services.
• Educate customers on products and services.
• Document calls in the computerized record-keeping system.
• Enter customer orders and verify demographics in records.

Skills

Customer service

Communication skills

Data entry

Education

High School Diploma or GED

Tools

Computer literacy

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.