Customer Service Rep

Lincare Holdings; Lenexa (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Training and advancement opportunities

Medical, dental, and vision coverage

Paid time off

Tuition reimbursement

Job summary

Lincare Holdings seeks a customer service professional to communicate with customers, assess needs for products or services, and ensure compliance with physician orders. The role involves documenting calls, entering orders, and updating demographic information in the computerized system.

Candidates should have a High School Diploma or GED, basic computer entry skills, and be able to meet location licensing requirements.

Qualifications

• High School Diploma or GED or 1–3 months related experience/training.
• Computer entry required.
• Must meet licensing requirements for location.

Responsibilities

• Communicate with customers via inbound and outbound calls and through automated dialer systems.
• Assess customer needs for additional products/services.
• Assess customer compliance with physician orders.
• Answer questions and provide education about products/services.
• Document calls in computerized records.
• Enter customer orders in the system.
• Verify and update demographic information.

Skills

Customer communication

Documentation

Pharmacy terminology understanding

Teamwork

Education

High School Diploma / GED

1–3 months related experience

Tools

Computerized record systems

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders


• Comprehend pharmacy prescription terminology


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.