Customer Service Rep

Lincare Holdings; Gainesville (GA); On-site; USD 18,000 - 25,000; Full time

Job summary

Lincare Holdings in Georgia is seeking a customer service associate focused on answering questions, resolving problems, and supporting compliance with physician direction. You will engage with customers via calls, document interactions, and process orders.

The role requires a High School Diploma or GED and computer entry skills; training with teammates will be provided and you will help keep accurate demographic records and dosage considerations.

Qualifications

• High school diploma or GED or equivalent training.
• Computer entry experience is required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicates with customers by inbound/outbound calls and dialer-generated calls.
• Assesses customer needs for additional products/services.
• Verifies compliance with physician orders and educates customers on products/services.
• Documents calls in the computerized records system.
• Enters customer orders and updates demographic information in the system.
• Reads and analyzes patient orders; understands pharmacy terminology.
• Interacts with coworkers and patients effectively; supports trainee staff.
• Calculates figures related to frequency and doses dispensed; follows oral/written instructions.

Skills

Customer communication

Needs assessment

Customer education

Data entry

Order processing

Demographic updates

Document analysis

Pharmacy terminology

Team communication

Employee training assistance

Dose calculation

Following instructions

Education

High School Diploma / GED

Tools

Computer entry

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders


• Comprehend pharmacy prescription terminology


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.