Customer Service Rep

Lincare Holdings; Converse (SC); On-site; USD 28,000 - 36,000; Full time

Job summary

Lincare Holdings in Converse, SC is seeking a detail-oriented representative to handle inbound/outbound calls, educate customers on products and services, and support compliance with physician directions.

Responsibilities include documenting calls, entering orders, updating demographics, reading patient orders, understanding pharmacy terminology, and assisting with training while ensuring accurate calculations of doses and frequencies.

Qualifications

• High School Diploma or GED, or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet location-specific licensing requirements.

Responsibilities

• Communicates with customers via inbound and outbound calls and calls from automated dialer systems.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and educates customers on products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes patient orders.
• Understands pharmacy prescription terminology.
• Communicates effectively with coworkers and patients.

Skills

Customer communication

Needs assessment

Product education

Documentation

Order entry

Demographic data updates

Pharmacy terminology

Team training

Numerical calculation

Follow instructions

Education

High School Diploma / GED

Tools

Record-keeping software

Computer entry systems

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders


• Comprehend pharmacy prescription terminology


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.