Customer Service Rep

Lincare Holdings; West Palm Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare Holdings is seeking a customer service assistant in West Palm Beach, FL to support patients and healthcare providers by answering questions, resolving problems, and guiding ongoing product and service needs while ensuring compliance with physician orders.

The role involves handling inbound and outbound calls, documenting interactions in a computerized system, processing orders, verifying demographic data, and assisting with training.

Qualifications

• High School Diploma or GED.
• 1–3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer need for additional products/services.
• Assess customer compliance with physician orders.
• Answer questions and provide customer education regarding products/services.
• Document calls in computerized record keeping system.
• Enter customer orders in computerized system.
• Verify and update demographic information in records.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Assist with training of employees.
• Calculate figures and amounts for frequencies and doses dispensed.
• Carry out oral and written instructions.

Skills

Customer communication

Problem solving

Phone etiquette

Data entry

Team training

Numerical calculations

Education

High School Diploma / GED

1–3 months related experience or training

Computer entry

Tools

Automated dialer system

Computerized records system

Pharmacy terminology understanding

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders


• Comprehend pharmacy prescription terminology


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.