Customer Service Rep

Lincare Holdings; Milan Township (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare Holdings in Ohio seeks a detail-oriented customer service representative to answer questions, resolve problems, assess ongoing product/service needs, and support physician orders.

You will communicate with customers by inbound/outbound calls, document interactions, enter orders, verify demographics, and assist training. A high school diploma or GED and basic computer entry skills are required.

Qualifications

• High school diploma or GED required.
• Basic computer entry skills essential.
• Licensing requirements may apply by location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products/services.
• Assesses compliance with physician orders and educates customers.
• Documents calls in computerized records and enters orders.
• Verifies and updates demographic information in records.

Skills

Customer communication

Documentation

Attention to detail

Education

High School Diploma

GED

Tools

PC systems

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders


• Comprehend pharmacy prescription terminology


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.