Customer Service Rep

Lincare Holdings; Hermon (ME); On-site; USD 29,000 - 42,000; Full time

Job summary

Lincare Holdings in Hermon, Maine, is hiring for a role focused on customer communication, order entry, and education for products/services. The position involves handling inbound/outbound calls, assessing needs, ensuring compliance with physician orders, documenting interactions, and updating records.

Training responsibilities and precise data entry are also part of the role. The role requires a high school diploma or GED and basic computer entry skills, with licensing as required by the

Qualifications

• High School Diploma or GED, or 1–3 months related experience and/or training
• Computer entry required
• Must meet licensing requirements for specific location

Responsibilities

• Communicate with customers via inbound and outbound calls and outbound calls generated by automated dialer system
• Assess customer needs for additional products/services
• Assess customer compliance with physician orders
• Answer questions and provide education regarding products/services
• Document calls in computerized record keeping system
• Enter customer orders in computerized system
• Verify and update demographic information in records
• Read and analyze documents such as patient orders
• Understand pharmacy prescription terminology
• Communicate effectively with coworkers and patients
• Assist with training of employees
• Calculate figures and amounts related to frequency and doses dispensed
• Follow oral and written instructions

Skills

Customer communication

Problem solving

Documentation

Order entry

Demographic data updating

Interpersonal communication

Employee training assistance

Numerical calculations

Education

High School Diploma / GED

1–3 months related experience or training

Tools

Computer entry

Computerized record systems

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders


• Comprehend pharmacy prescription terminology


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.