Customer Service Rep

Lincare Holdings; Richland Hills (TX); On-site; USD 16,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision coverage

Retirement savings

Tuition reimbursement

Employee referral program

Job summary

Lincare Holdings is seeking a detail‑oriented customer service representative to support patients and caregivers by answering questions, resolving issues, and ensuring compliance with physician orders. You will handle inbound and outbound calls, document interactions, and process orders in our secure systems.

The role emphasizes clear communication, reading and understanding prescription terminology, and cooperating with colleagues to train new staff.

Qualifications

• High School Diploma or GED required.
• 1–3 months related experience and/or training.
• Computer entry required.
• Ability to read and analyze patient orders and prescription terminology.

Responsibilities

• Communicates with customers via inbound and outbound calls and outbound dialer-generated calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes documents such as patient orders.
• Comprehends pharmacy prescription terminology.
• Communicates effectively with coworkers and patients.
• Assists with training of employees.
• Calculates figures and amounts for dosage frequency.
• Follows oral and written instructions.

Skills

Customer communication

Read and analyze documents

Pharmacy terminology

Team communication

Employee training

Data/document entry

Education

High School Diploma

GED

1–3 months related experience

Tools

Computer entry

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders


• Comprehend pharmacy prescription terminology


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.