Customer Service Rep

Paycom; New Iberia (LA); On-site; USD 28,000 - 36,000; Full time

Job summary

Paycom is seeking a customer service-oriented employee to engage with customers and colleagues, ensuring smooth interactions and issue resolution.

The role emphasizes listening, empathy, and collaborative problem solving to exceed customer expectations while maintaining professional communication.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Interact with customers and coworkers in a professional manner to meet needs.
• Actively listen to customers, empathize, and work to resolve issues.
• Identify problems, analyze information, and propose solutions with team support.
• Demonstrate tact and appropriate language in all interactions.

Skills

Customer service

Listening

Problem solving

Diplomacy

Job description

Essential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problemProblem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time