Customer Service Rep

Ultimate Staffing Services; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Ultimate Staffing Services is seeking a Customer Service Representative in Dallas to be the primary contact for customers, providing information, resolving inquiries, and ensuring a positive experience. This role demands strong communication and problem-solving, and a commitment to upholding company standards and customer satisfaction.

You will respond via phone, email, chat, or in person, process orders and updates, maintain accurate CRM records, and collaborate with other teams to improve

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Previous customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Ability to remain calm and professional in challenging situations.
• Problem-solving and conflict-resolution skills.
• Proficiency with Microsoft Office and CRM systems.
• Strong organizational and time-management skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
• Resolve customer complaints and issues by identifying solutions and escalating complex concerns when necessary.
• Provide accurate information regarding products, services, policies, and procedures.
• Process orders, returns, exchanges, and account updates.
• Maintain detailed and accurate records of customer interactions in CRM or ticketing systems.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Collaborate with internal departments to address customer needs and improve service delivery.
• Meet established service standards, response times, and performance metrics.
• Identify opportunities to improve customer experience and operational efficiency.
• Stay current on company products, services, and promotions.

Skills

Excellent communication

CRM systems

Microsoft Office

Organizational skills

Multitasking

Problem-solving

Customer service experience

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

CRM software

Ticketing systems

Job description

Customer Service Representative

Job Summary

The Customer Service Representative serves as the primary point of contact for customers, providing information, resolving inquiries, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a commitment to delivering excellent service while maintaining company standards and customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
• Resolve customer complaints and issues by identifying solutions and escalating complex concerns when necessary.
• Provide accurate information regarding products, services, policies, and procedures.
• Process orders, returns, exchanges, and account updates.
• Maintain detailed and accurate records of customer interactions in CRM or ticketing systems.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Collaborate with internal departments to address customer needs and improve service delivery.
• Meet established service standards, response times, and performance metrics.
• Identify opportunities to improve customer experience and operational efficiency.
• Stay current on company products, services, and promotions.

Required Skills and Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Previous customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Ability to remain calm and professional in challenging situations.
• Problem-solving and conflict-resolution skills.
• Proficiency with Microsoft Office and customer relationship management (CRM) systems.
• Strong organizational and time-management skills.
• Ability to multitask and work in a fast-paced environment.