Customer Service Rep

Randstad USA; Melville (NY); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K plan

Life Insurance & AD&D

Job summary

Randstad USA is seeking a motivated call center professional in the New York area to handle high-volume support for merchant customers. You will manage 150+ daily calls, troubleshoot POS and payment gateways, and identify upgrade opportunities to drive commissions.

This role emphasizes strong communication, stamina for long shifts, and a baseline education of High School. Competitive salary and comprehensive benefits are provided.

Qualifications

• High-Volume Call Center Experience: 1–2+ years of experience handling heavy daily phone volume (100+ calls/day preferred).
• Industry Knowledge (Plus): Prior experience in merchant processing, bankcards, point-of-sale systems, or financial services is strongly preferred.
• Upsell Mindset: Comfort transitioning customer service conversations into revenue-generating sales opportunities.
• Tech-Savvy: Fast learner with CRM platforms, payment gateways, and multi-line phone systems.
• Communication & Stamina: Ability to maintain a clear, professional tone during back-to-back calls throughout an entire shift.

Responsibilities

• Manage Call Volume: Handle 150+ inbound and outbound calls daily, resolving merchant questions efficiently while keeping average handle times low.
• Technical & Account Support: Assist business owners with POS equipment troubleshooting, payment gateway setups, monthly statement reviews, and fee inquiries.
• Generate Commission Income: Identify account upgrade opportunities—such as adding gift card programs, next-day funding, updated hardware, or new processing solutions—to earn uncapped commissions.
• Merchant Retention: Mitigate account cancellations by resolving high-friction issues, explaining complex billing structures clearly, and offering competitive account adjustments.
• Data Logging: Accurately document every customer interaction and update record statuses within the CRM in real time.

Skills

Customer support

Basic Computer Skills

Telephone Etiquette

Active Listening

Follow-up

Customer Relations

Customer Service

Education

High School

Job description

• High-Volume Call Center Experience: 1–2+ years of experience handling heavy daily phone volume (100+ calls/day preferred).
• Industry Knowledge (Plus): Prior experience in merchant processing, bankcards, point-of-sale systems, or financial services is strongly preferred.
• Upsell Mindset: Comfort transitioning customer service conversations into revenue-generating sales opportunities.
• Tech-Savvy: Fast learner with CRM platforms, payment gateways, and multi-line phone systems.
• Communication & Stamina: Ability to maintain a clear, professional tone during back-to-back calls throughout an entire shift.

salary: $55,000 - $60,000 per year

shift: First

work hours: 9 AM - 6 PM

education: High School

Responsibilities

• Manage Call Volume: Handle 150+ inbound and outbound calls daily, resolving merchant questions efficiently while keeping average handle times low.
• Technical & Account Support: Assist business owners with POS equipment troubleshooting, payment gateway setups, monthly statement reviews, and fee inquiries.
• Generate Commission Income: Identify account upgrade opportunities—such as adding gift card programs, next-day funding, updated hardware, or new processing solutions—to earn uncapped commissions.
• Merchant Retention: Mitigate account cancellations by resolving high-friction issues, explaining complex billing structures clearly, and offering competitive account adjustments.
• Data Logging: Accurately document every customer interaction and update record statuses within the CRM in real time.

Skills

• Customer support
• Basic Computer Skills
• Telephone Etiquette
• Active Listening
• Follow-up
• Customer Relations
• Customer Service

Qualifications

• Years of experience: 2 years
• Experience level: Entry Level

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

In addition, Randstad offers a comprehensive benefits package, including:

• medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Entry Level
• 2 years

Education

• High School