Banking Customer Service Representative - Onsite

Teleperformance USA; McAllen (TX); On-site; USD 24,000 - 32,000; Full time

Job summary

Teleperformance USA is seeking a customer service representative in Texas to assist customers via phone, email, chat, and social media. You will resolve questions, de-escalate issues, and process payments when needed, while documenting call details for audits and reporting.

The role emphasizes communication, collaboration with teams, and opportunities to upsell where appropriate. Basic Windows skills and a customer-focused mindset are essential.

Qualifications

• High school diploma or equivalent is required.
• Minimum 6 months of customer service experience.
• Experience in call center environments and with de-escalation is preferred.
• Basic computer skills and Windows familiarity are expected.

Responsibilities

• Connect with customers via phone/email/chat and social media to resolve questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Call center experience

Excellent communication

Typing speed 25 wpm

Windows OS familiarity

Sales experience preferred

Customer service and de-escalation

Problem solving

Education

High School Diploma or equivalent

6 months of customer service experience

Job description

Category: Customer Service/Support

Your Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Qualifications:

• High School Diploma or equivalent.
• Proven call center experience.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.

Key Competencies:

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational Skills: Strong organizational and problem-solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Equal Opportunity Employer.

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.