Customer Service Representative

Randstad USA; Cary (NC); Hybrid; USD 29,000 - 30,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Randstad USA is seeking a Customer Service Representative in Cary, NC to handle inbound/outbound pharmacy calls, schedule refills, and direct inquiries to the right team. The role starts 100% onsite for training, with hybrid options once permanent scheduled achieved, and offers a temp-to-hire path.

Hours are 11:30 AM–8:00 PM with a first shift. The ideal candidate will have a high school education, 1+ year call center experience, strong MS Office skills, and excellent communication with empathy

Qualifications

• High School Diploma or GED; Associate degree preferred
• 1 year or more of call center experience
• Experience with management information systems to address customer needs
• Proficiency in Microsoft applications
• Excellent verbal and written communications
• Empathy when talking to patients
• Professional telephone manner
• Excellent attention to detail
• Pharmacy experience or medical terminology knowledge is a plus

Responsibilities

• Handle inbound and outbound calls to schedule medication delivery and payments, ensuring accurate profile information
• Direct calls to appropriate staff to resolve inquiries promptly
• Update concise progress notes to allow workflow continuity
• Provide customer service using management information systems to answer refill questions and verify insurance information

Skills

Customer support

Call Center Support

Education

High School

Job description

The Customer Service Representative is an important role in the Pharmacy Operations and is responsible for handling inbound and outbound pharmacy calls, scheduling refill deliveries when needed and directing calls to appropriate personnel. The ideal candidate is a well-spoken, enthusiastic, and organized person with the ability to provide high level of customer service to our patients, clinicians, and clients. Must be able to work 100% Onsite during training. Possibility for Hybrid after training. Possible Temp to Hire.

• High School Diploma or GED with minimum of Associate degree preferred
• One year or more of call center experience
• Experience working with management information systems to effectively address customer needs
• Proficiency in Microsoft applications
• Excellent verbal and written communications
• Must be able to show empathy when talking to patients
• Professional telephone manner
• Excellentattention to detail
• Customer service experience preferred
• Medical office experience / knowledge of medical terminology preferred
• Pharmacy experience is a plus, but not required
• Medical claims experience is a plus, but not required
• Training is 100% on site: scheduleMonday – Friday 9am – 5:30pm
• Permanent Shift is 11:30am – 8pm, Monday – Friday
• Possibility of Hybrid once permanent schedule starts (2 days in office; 3 days remote) ONLY if required goals are met.
• This could be a temporary to permanent hire position for people who meet metrics and attendance policies.
• Must meet ALL attendance guidelines and performance metrics before being considered for Hybrid schedule
• Bonus eligible

salary: $21 - $22 per hour

shift: First

work hours: 11:30 AM - 8 PM

education: High School

Responsibilities

• Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
• Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
• Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
• Update concise progress notes to ensure other roles within the workflow are able to quicklyassess the status of the referral
• Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.

Skills

• Customer support
• Call Center Support

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Experienced
• 1 year

Education

• High School (required)