CUSTOMER SERVICE REP

Randstad USA; Roanoke (VA); On-site; USD 25,000 - 28,000; Full time

Job summary

Randstad USA in Roanoke, VA seeks a CUSTOMER SERVICE REP to handle high-volume inbound inquiries and complaints for consumer lending and credit card profiles. The role requires multi-system navigation and a focus on timely issue resolution.

The position offers first shift hours, with weekend work and training. Education requirement is a Bachelor's, and compensation is $18–$20 per hour, plus comprehensive benefits. 8 weeks of training are provided.

Qualifications

• 0 years of experience
• Experienced level
• Bachelor's degree

Responsibilities

• Handle a high volume of inbound calls (75–100 calls per day) with an Average Handle Time (AHT) of 3–5 minutes.
• Review credit card profiles, process payments, assist with balance understanding, and address inquiries regarding lost/stolen cards, billing disputes, fraud, transaction reviews, and digital banking options.
• Independently research and analyze customer accounts to resolve issues; identify and route highly escalated cases to the appropriate department.
• Navigate software systems and tools
• Utilize multiple windows, toolbars, and desktop applications simultaneously while actively maintaining a conversational flow with customers.

Skills

Telephone Etiquette

Active Listening

Customer Service

Education

Bachelor's

Job description

Randstad is looking forCUSTOMER SERVICE REP inRoanoke, VA who is responsible for handling high-volume inbound customer service inquiries and complaints regarding consumer lending and credit card profiles. The role requires simultaneous multi-system navigation.

Shift Days/Hours

Requires working either Saturday or Sunday with one weekday off

11:30am-8:00pm

Training Days/Hours

8:00-4:30 (mon-friday)

8 weeks of training

salary: $18 - $20 per hour

shift: First

work hours: 11:30 AM - 8 PM

education: Bachelors

Responsibilities

• Handle a high volume of back-to-back inbound calls (75–100 calls per day) with an Average Handle Time (AHT) of 3–5 minutes.


• Review credit card profiles, process payments, assist with balance understanding, and address inquiries regarding lost/stolen cards, billing disputes, fraud, transaction reviews, and digital banking options.


• Independently research and analyze customer accounts to resolve issues; identify and route highly escalated cases to the appropriate department.


• Navigate software systems and tools


• Utilize multiple windows, toolbars, and desktop applications simultaneously while actively maintaining a conversational flow with customers.

Skills

• Telephone Etiquette


• Active Listening


• Customer Service

Qualifications

• Years of experience: 0 years


• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Experienced

Education

• Bachelors