Customer Service Rep

externallincarecareers; Marietta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

externallincarecareers seeks an entry-level customer support representative in Georgia to answer questions, resolve problems, and support physician-directed product or service needs. Responsibilities include communicating with customers via inbound/outbound calls, entering orders, updating patient records, and documenting calls in the system to ensure accuracy and compliance with orders and demographics.

This role requires basic computer skills, the ability to learn pharmacy terminology, and a

Qualifications

• High School Diploma or GED or 1–3 months related experience/training.
• Computer entry required.
• Must meet any licensing requirements for location.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.
• Reads and analyzes documents such as patient orders.
• Comprehends pharmacy prescription terminology.
• Communicates with coworkers and patients; helps train employees.
• Calculates figures and amounts related to frequency and doses dispensed.
• Follows oral and written instructions.

Skills

Customer service

Communication skills

Data entry

Education

High School Diploma or GED

1-3 months related experience/training

Tools

Computerized records system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assess customer need for additional products/services
• Assess customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alikehelp with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.