Customer Service Rep

externallincarecareers; Riverton (WY); On-site; USD 32,000 - 42,000; Full time

Job summary

externallincarecareers is seeking an on-site Customer Service Representative in Wyoming to answer questions, educate customers on products and services, and document calls in our computerized systems. You will verify and update patient information, enter orders, and support staff training as needed for accurate order processing.

The role requires a high school diploma or GED (or equivalent experience), data entry skills, and the ability to understand pharmacy terminology.

Qualifications

• High School Diploma or GED or related entry-level experience.
• Computer entry required and basic data handling skills.
• Must meet any licensing requirements for the location.

Responsibilities

• Communicates with customers via inbound and outbound calls, including dialer-generated calls.
• Assesses customer need for additional products and services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education about products and services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes documents such as patient orders.
• Understands pharmacy prescription terminology.
• Communicates effectively with coworkers and patients.
• Assists with training of employees.
• Calculates figures related to frequency and doses dispensed.
• Follows oral and written instructions with applicable common sense.

Skills

Customer communication

Phone etiquette

Documentation

Data entry

Education

High School Diploma or GED

Tools

Computerized systems

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.