Customer Service Rep

UF Health; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

UF Health in Jacksonville, FL seeks a patient services representative to deliver exceptional care coordination in a high-volume call center. You will perform registration, schedule appointments, and verify insurance while advocating for patients and coordinating referrals to providers.

The role requires accuracy, strong communication, and the ability to manage multiple provider specialties with empathy and professionalism.

Qualifications

• Data entry experience required (1 year).
• Clerical or customer service experience (2 years), ideally in healthcare.
• Experience with third-party payors and inputting patient demographics (1 year).
• Call center experience (1 year).
• Educational background as stated above.

Responsibilities

• Provide excellent customer service to patients, staff, and providers while handling high-volume calls on an automatic call distribution system.
• Act as patient advocate to facilitate problem resolution via telephone in a timely and courteous manner; perform accurate registration for new and existing patients.
• Notify patients of appointments with location, provider, required services, preparations and payment requirements.
• Verify insurance information, benefits, and insurance referral information.
• Arrange interpreters, wheelchair access and other transportation needs as required.

Skills

Data entry

Clerical / customer service

Third party payors

Call center experience

Education

High School Diploma or GED

Job description

Overview

Delivers excellent customer service while providing information regarding services to patients, hospital, staff and community health care providers in a high volume call center environment. Performs intake triage, appointment scheduling and referral of patients to faculty physicians based on knowledge of administrative protocol and University of Florida physician specialties.

Responsibilities

Provide excellent customer service to patients, staff, and community health care providers while handling high volume incoming phone interchange on an automatic call distribution system.

Act as patient advocate to facilitate problem resolution via telephone in a timely and courteous manner. Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.

Provide patients verbally and through confirmation letter, notification of all appointments to include location, provider, required ancillary services, preparations and payment requirements.

Verify insurance information. Verify benefits and insurance referral information.

Intercede on the patient's behalf as necessary to arrange for special services, i.e. interpreters for both the hearing impaired as well as those with language barriers, wheel chairs and other special transportation needs.

Qualifications

Required Experience 1 year - Data Entry 2 years - Clerical/customer service -ideally in a health care related industry 1 year -Third party payors and computer experience for inputting data and reviewing patient demographic material 1 year- Call center experience Education High School Diploma or GED equivalent required Additional Duties Additional duties as assigned may vary.

UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG FREE WORKPLACE