CSR Patient Access Center

UF Health; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

UF Health in Jacksonville, FL seeks a Patient Services Specialist to deliver exceptional service in a high-volume call center. You will handle incoming calls, triage, and schedule appointments with accuracy and timeliness.

Responsibilities include patient registration, verifying insurance and referral details, and communicating appointment information such as location, provider, and required preparations. You will act as a patient advocate and coordinate special services when needed.

Qualifications

• Data entry and clerical tasks in a health care setting.
• At least 1 year data entry and 1 year call center/customer service experience.
• High School Diploma or GED required.

Responsibilities

• Provide excellent customer service to patients, staff, and providers on a high-volume call center.
• Perform registration interviews and data entry for new patient appointments.
• Verify insurance information and benefits; handle referrals.
• Arrange interpreters and transportation for patients as needed.
• Communicate appointment details (location, provider, prep) to patients.

Skills

Data entry

Clerical / customer service

Call center experience

Education

High School Diploma or GED

Tools

Basic computer skills

Job description

Overview

Delivers excellent customer service while providing information regarding services to patients, hospital, staff and community health care providers in ahigh volume call center environment. Performs intake triage, appointment scheduling and referral of patients to faculty physicians based on knowledge of administrative protocol and University of Florida physician specialties.

Responsibilities

Provide excellent customer service to patients, staff, andcommunity health care providers while handling high volume

incoming phone interchange on an automatic call distribution system.

Act as patient advocate to facilitate problem resolution viatelephone in a timely and courteous manner.

Perform accurate registration interview with direct data entryto facilitate full registration for all new patient appointments

and up to date information on all established patients acrossmultiple provider specialties as assigned.

Provide patients verbally and through confirmation letter,notification of all appointments to include location, provider,required ancillary services, preparations and paymentrequirements.

Verify insurance information. Verify benefits and insurancereferral information.

Intercede on the patient's behalf as necessary to arrange forspecial services, i.e. interpreters for both the hearing impairedas well as those with language barriers, wheel chairs andother special transportation needs.

Qualifications

Required Experience: 1 year - Data Entry 2 years - Clerical/customer service -ideally in a health care related industry 1 year -Third party payors and computer experience for inputting data and reviewing patient demographic material 1 year- Call center experience Education: High School Diploma or GED equivalent required Additional Duties: Additional duties as assigned may vary.

UFJPI is an Equal Opportunity Employer and Drugfree Workplace